Privacy Policy

1. Information We Collect

When you request a quote or contact us through our website, we collect the information you provide directly, including:

• Name and phone number
• Origin and destination postal codes
• Planned move or service date
• Type of service requested (moving, junk removal, or packing & labor)

We do not collect payment information through our website. Payments are handled offline or through separate invoicing.

2. How We Use Your Information

We use the information you provide to:

• Prepare and deliver moving or junk removal estimates
• Schedule and confirm service appointments
• Communicate with you about your booking
• Improve our services and website experience

3. Cookies and Analytics

Our website uses Google Ads conversion tracking to understand how visitors interact with our quote forms. We do not use these tools to identify you personally. You can manage or disable cookies through your browser settings.

4. Data Sharing

We do not sell or rent your personal information. We share data only with the service providers necessary to operate our business (for example, our email delivery provider and analytics platforms). All providers are contractually bound to use your data only for the services they perform for us.

5. Data Retention

We keep quote requests and customer contact information for up to 365 days after a service is completed, unless a longer period is required for business records or legal obligations. After that period, personal identifiers are deleted or anonymized.

6. Your Rights

Under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal information that we hold. To make a request, contact us using the email below. We will respond within 30 days.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Contact Us

If you have questions about this privacy policy or how we handle your data, email us at zoomermoving@gmail.com.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review it periodically.